Phoenix Water Services Ltd are committed to respecting privacy of customers and users of our website.
Phoenix Water is committed to developing long lasting relationships based on trust. We will do everything in our power to ensure that your right to privacy is maintained and protected. This Website is not directed at children under 13 years of age.
Information We Collect
We may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information we collect is personal information that identifies you personally, such as:
Telephone and fax numbers
Credit card information
Other billing information
What are Cookies?
A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Phoenix Water to track user preferences while the user is visiting the website. They also help to minimise load times and save on server processing. Persistent cookies may be used by Phoenix Water to store, for example, whether or not you want your password remembered, or other such information. Cookies used on the Phoenix Water Website do not contain personally identifiable information.
Like most standard Websites, Phoenix Water use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the Phoenix Water log files, including but not limited to IP addresses, is linked to personally identifiable information.
How Phoenix Water uses this information
Phoenix Water may use the personally identifiable information collected by Phoenix Water to contact customers regarding products and services offered by Phoenix Water and, to the extent the User has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of Website services, marketing, advertising and sales efforts. Phoenix Water will not in any way share this information with a third party either for free or by selling it, unless you specifically authorise such disclosures.
Disclosure of Information
Phoenix Water may also disclose aggregate, anonymous, data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case Phoenix Water is sold, the information collected from users may be transferred to the new owners.
Special Offers and Updates
Phoenix Water customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter. Out of respect for the privacy of users, Phoenix Water presents the option to not receive these types of communications.
On rare occasions it is necessary to send out a strictly service related announcement, if, for instance, a service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Though every effort is made to preserve your privacy, Phoenix Water may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, Phoenix Water will comply with judicial proceedings should a court order or legal process be served on Phoenix Water.
Maintenance of Information
The information provided to Phoenix Water is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Phoenix Water. Phoenix Water employs industry standard security measures to protect the confidentiality of the information. Although Phoenix Water cannot guarantee that any loss, misuse or alteration of data will not occur; every effort is made to prevent such occurrences. Any other particularly sensitive information, such as payment details collected for commercial transactions, is encrypted prior to transmission by you to Phoenix Water.
You are responsible for the security of your Account Number and passwords. Make sure you keep it in a safe place and do not share it with others.
Always remember to log out after your session ends, to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.